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Anglia Tool Centre (referred to in this policy as "we" or "us") is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of current data protection laws and the upcoming General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller is Ridgeons Ltd, whose registered address is Unit 1 Station Road, Pampisford, Cambridgeshire, CB22 3HB.

What Information Will Anglia Tool Centre Collect & How Will It Be Used?

We will collect and process the following information about you:

Information you provide us with. This could include, but is not limited to, data relating to customer names, business names, telephone numbers, email addresses, delivery addresses and invoice addresses to assist us in processing and delivering your orders.

We also keep information relating to past orders and products you purchase so that we can supply copy invoices if our customers need them and provide relevant marketing news to those customers who have opted-in to receiving this type of information.

This information could include the data you give us by purchasing products, signing up to our marketing emails, newsletters, entering competitions or promotions, corresponding with us via email or telephone, interacting with us via social media, reporting a fault or issue with your item or our services, creating an account on our website or interacting with our colleagues in any of our stores (if data collection is required for any of the above purposes).

We will only request such information as is vital to carrying out our specific services.

You have the right to withdraw consent to information collection and processing at any time.

The information we collect and store allows us to deliver a higher level of service to our customers and to assist in protecting customers against fraud and, as such, will be held for as long as you remain a registered customer of Anglia Tool Centre (or until you expressly ask us to remove your data from our systems).

As part of PCI compliance, we do not internally store payment details for orders.

Information we collect about you. Regarding each of your visits to our site, we reserve the right to automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, device types, operating system, time and date of consent and platform.

  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed, searched for or purchased, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse the website, and any phone number used to call our customer service number.

This information is stored exclusively by us, or a third party, to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and for the control of illegal acts. We reserve the right to check these log files and data retroactively if there is reasonable suspicion of an illegal act due to concrete indications. As far as personal data is processed, we do so solely to protect our legitimate interest to control illegal acts particular in connection with our website. We do not sell information relating to customers.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, social media platforms, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information as well as the legal basis for such processing.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

Most of the cookies we use are so-called "session cookies". Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser at the next visit.

As far as personal data is processed in this regard, we carry out such processing on the basis of our legitimate interest to improve our website for users. We only process pseudonymised data in this regard upon your visit of our website. You can delete cookies on your device at any time and once they are deleted we cannot process any information contained in a cookie.  

You can further adjust your browser so that you are informed about the setting of cookies and only allow cookies on an individual basis, exclude accepting cookies for specific cases or in general, and activate the automatic deletion of cookies when you close your browser. The functionality of this website may be restricted when cookies are deactivated.

Security

All personal information you provide to us is stored on our secure servers. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics uses cookies to help us analyse your use of our website. The information generated by the cookie about your use of this website will be transferred to a Google server in the United States. Google will use this data for the purposes of evaluating your use of the website, compiling reports on website activity for our website, and providing further services related to website and internet usage. Google may also transfer these data to third parties, provided that it is required by law or insofar as third parties process these data on behalf of Google. Google will not associate your IP address with any other data held by Google. You can prevent the installation of the Google Analytics cookie by the settings of your browser software; we point out that if you do this, you may not be able to use the full functionality of our website. Furthermore, you can object to data collection and storage for Google Analytics for the future at any time via Google's browser plug-in:

(https://tools.google.com/dlpage/gaoptout?hl=en).

For more information about Google Analytics go to:

(http://www.google.com/intl/en/analytics/learn/privacy.html).

If you visit our website via a mobile device, you can disable Google Analytics by clicking this link:

(https://tools.google.com/dlpage/gaoptout?hl=en).

As far as personal data is processed in this regard, we carry out such processing as part as of our legitimate interest for own marketing purposes. We safeguard your interests by anonymizing your IP address upon collection so that you are not identifiable.

Marketing

We use information held about you in the following ways:

  • To provide you with information about other goods and services we offer that are like those that you have already purchased. You have the right to opt-out of receiving communications from us at any time by contacting: data@angliatoolcentre.co.uk

  • If you have provided your consent for the use of your data for marketing purposes, we will contact you by electronic means (e-mail) or by direct mail with information about goods and services like those which were the subject of such consent. You have the right to withdraw this consent at any time via: data@angliatoolcentre.co.uk

  • if you have provided your consent, to permit selected third parties to use your data, to contact you by electronic means and/or by direct mail. You have the right to withdraw this consent at any time by contacting data@angliatoolcentre.co.uk or by clicking the unsubscribe link contained in any such email.

Please be aware that any withdrawal of consent in this manner may affect your ability to receive discount codes and offers from us.

Transfer of Your Data

We may transfer your data to third-parties if legally required or if we instruct third parties to process your data under our authority, but this will be done following strict adherence to applicable laws and regulations. In this regard your data may also be processed by our staff. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

Your Rights

As a data subject, you have the right to assert your rights at any time. In particular, you have the following rights:

  • You have the right to obtain information, if applicable, in regards to the extent we process personal data concerning you or not.
  • In the case of processing of personal data concerning you, you have the right to access information, in particular, the following information: stored data concerning you, purpose(s) of the processing, categories of data, recipients to whom we disclose data, duration of the storage.
  • You have the right to request the rectification of your data without undue delay, as far as they are inaccurate or incomplete.
  • You have the right to request the deletion of your personal data from us without undue delay.
  • You have the right to withdraw your consent given to us concerning the processing of your data at any time.
  • You have the right to let the processing of your personal data be restricted.
  • You have the right to receive the personal data concerning you which you had provided to us in a structured, standard and readable format, and to transmit these data to another controller.

You may assert your rights by contacting us under the contact details listed below.

Third-Party Websites

Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Our Privacy Policy

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. 

Contact Details

GDPR Compliance Manager

Unit 1 Station Road

Pampisford

Cambridgeshire

CB22 3HB

data@angliatoolcentre.co.uk