Visa, Visa debit and MasterCard are accepted as methods of payment. All transactions are in pounds sterling.
The 1st order can only be delivered to card holders address.
Deliveries are processed by our courier, DPD. All deliveries must be signed for, goods will not be left without a signature or a signed note can be left at the property authorizing the driver to leave the goods. Please note any delivery instructions which controvene DPD policy may not be followed.
In the event of an item being received damaged, Anglia Tool Centre must be informed of the damage within 48 hours of receipt of the delivery.
Anglia Tool Centre reserve the right to make searches via a credit reference agency as appropriate to verify residence at the address provided. Please note we do not deliver outside of the UK and Ireland.
For full details of our delivery charges and delivery exemptions, please click here.
Prices are quoted inclusive and exclusive of VAT. Our invoice will detail a separate total of VAT charged for all the goods.
Please note that while we make every effort to match our website prices across Anglia Tool Centre, certain products may be priced differently in store.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
From time to time we provide online offer codes to our customers. Offer codes are for online use only, 1 per customer and subject to stock availability. We reserve the right to remove offers at any time. Occasionally we might put a unique offer code on the invoice just for you, which is available for 7 days from when the order was placed and subject to the above terms and conditions. If further clarification is required, please contact our sales team.
Errors and Omissions
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All promotions are subject to stock availability and may be withdrawn at any time.
With most suppliers now offering extended warranty it is essential you register your purchase within 30 days to take advantage of the extended warranty.
Please see warranty registration links detailed below:
Every effort is made to ensure we have the most accurate images displayed on the website. However versions can change so images are for illustration only. In the event that you feel the image does not reflect the goods you have received, please contact our sales team.
Anglia Tool Centre follows the manufacturer’s policy. If a product is faulty and under guarantee you should follow the procedures detailed below.
Cooling off period
You may if you wish cancel your order for any reason within 14 days starting on the day after you receive the goods. You will need to notify us that you wish to do this, specifying our invoice number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us but apart from this, the whole of your money will be returned to you within 14 days from receipt of goods.
Goods should be returned unused and in their original undamaged packaging.
Orders outside of the UK (Channel Islands / Ireland)
V.A.T is charged at current rates on all orderes regardless of the delivery address being outside of the U.K. It is the buyers responsibility to claim back V.A.T from relevant Tax authorities.
Please note, this policy relates to items purchased through Anglia Tool Centre only. For information regarding items purchased from any other companies in the Huws Gray/ Ridgeons Group please see the website of the company through which your purchase was made. For convenience, links to these websites can be found below:
If you have ordered the incorrect item from us, you must let us know within 30 days and we will do our best to resolve the situation. You will need to pay to get the item back to us and the item must be unused and returned to us in the condition in which it was dispatched. We cannot guarantee to resolve issues of this nature if the problem is not reported within 30 days.
If an item has been delivered incorrectly (we have sent the wrong item, or it has been damaged in transit) you must let us know within 30 days and we will collect the item and resolve the situation as quickly as we are able. We cannot guarantee to resolve issues of this nature if the problem is not reported within 30 days.
If the item arrives in damaged condition, please do not destroy or dispose of the external packaging material as we may need photos of these to help ascertain how the damage occurred. Our team can advise you of the next steps.
If an item has been incorrectly supplied, received damaged or is faulty on receipt then please contact us as soon as possible.
If a fault has been found with the product within 14 days, we will collect the item and provide a replacement. If your replacement product develops a fault, we will send the product to the manufacturer for investigation and advice prior to making a decision on how we resolve the issue.
After 14 days for Bosch, Makita and Milwaukee products, you will need to speak to the supplier, who will collect the item directly from you.
For all other brands and where a fault is found between the 14 to 30-day period, the item will be collected free of charge and sent to the manufacturer for repair.
If the item develops a fault at any time after 30 days have passed, you will need to pay to get it back to us and we will send it to the manufacturer for repair.
We ask that all items returned to us are sent with an accompanying Returns Form – call us on 01223 498700 or email email@example.com to request the form. Failure to provide this form with your return may delay a resolution to your issue.
Please note that we cannot accept proof of posting as confirmation of delivery.
Unfortunately, in situations where a faulty item is reported and sent to manufacturers for repair, we are not able to supply loan tools for the duration of the repair. We are also unable to provide any recompense for costs incurred by customers during this process.
PLEASE NOTE: We reserve the right to withdraw or change any of the returns and refunds policies at any time without prior notification.
Anglia Tool Centre try very hard to ensure that the products featured on this website are in stock and can be delivered to you next working days. However despite our best endeavours, some items may be temporarily out of stock. If this is the case you will be informed as to the expected delay, and given the opportunity to wait for the goods ordered to arrive, to cancel the order or to order the nearest possible alternative.
Health & Safety
Some goods or materials sold by us can be dangerous and cause risk to health and safety. Customers should ask us for health and safety information about the storage and use of any such goods or materials.
Contract Information and Governing Law
A binding contract for sale and purchase of goods and/or services between us and the customer will only come into effect when we issue you with a confirmation of order by e-mail, fax, telephone or letter. We are not obliged to accept any order you submit.
For the avoidance of doubt the contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English law and you and Anglia Tool Centre will agree to submit to the non-exclusive jurisdiction of the English courts.
Your Statutory rights are unaffected by anything appearing in these terms and conditions. For details of Anglia Tool Centre polices see http://www.ridgeonsukstoreonline.co.uk/privacy-3-w.asp
Ridgeons Ltd. Registered in England 2416904 VAT No 713 6074 54
Privacy & Security
2. Security Policy Ridgeons Ltd understands that trading on the Internet can feel risky and insecure. Every precaution is taken to ensure that information is collected and stored accurately and confidentially without danger of unauthorised access. All credit card information is encrypted when it is transferred over the internet using Protx secured.
3. Data collection We will only collect personal data from you that is relevant to Ridgeons Ltd to enable us to fulfill our transactions with you, provide you with the service you expect and help us to shape the future of our website to meet your demands. As part of our total commitment to data protection we will ensure that this data is collected and stored by Ridgeons Ltd accurately and in a safe and secure environment. When you make a purchase from Ridgeons UK Store Online we collect the following information. a) Personal Details * Your email address, daytime telephone number, home (invoice) address and post code. Note goods can only be delivered to the card holders address.This information enables us to process your orders and to advise you of the status of your order. * Your Credit Card Details ie Credit Card Type, Number, Expiry Date etc. This information is sent to us in an encrypted form and is stored on a secure server. This information enables us to process your order. This sensitive information is held only as long as necessary for us to meet our obligations to you and the credit card companies
4. Use of information To ensure all your orders are processed efficiently, we rely on accurate data collection and storage. All orders will be confirmed via e-mail
5. Cookies Ridgeons Ltd will use the web browser feature called a 'cookie'. Cookies are files that your web browser places on your computer's hard drive. For information they are a recognised way of identifying you each time you return to the site.
6. Who to contact in Case of a query If you have any queries on our Privacy & Security Policies, please call our Ridgeons Ltd Help line on (01223) 498660
The copyright of this website is owned by Ridgeons Ltd and may not be copied or reproduced, transmitted in any form or by any means, electronic or printed, without obtaining written consent from Ridgeons Ltd.
All of the design of this Web-Site, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this Web-Site are the copyright of Ridgeons Ltd or their designers and content and technology providers. All Rights Reserved. You are permitted to copy and to print all or part of this Web-Site for the purpose of placing an order with Ridgeons Ltd. Any other use or reproduction of this Web-Site or any of its components is strictly prohibited without the prior written permission of Ridgeons Ltd.
Whilst great care has been taken to ensure that the information on this Web-Site is accurate, information as to price and availability is subject to change without notice. Ridgeons Ltd makes no representations or warranties either that the information in or accessible via this Web-Site is accurate, complete or current, nor of any other kind, express or implied, with respect to this Web-Site or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose. Except as expressly stated in this Web-Site and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Ridgeons Ltd and to the fullest extent permitted by law, neither Ridgeons Ltd nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this Web-Site or the information, content, materials or products included on this Web-Site.
Anglia Tool Centre
ATC Rewards was a refer a friend scheme for Anglia Tool Centre customers that ended on 31/12/18. The terms and conditions for ATC Rewards can be found below.
Any customer that places an order at www.angliatoolcentre.co.uk or at an Anglia Tool Centre showroom is eligible to join ATC Rewards. Once an order has been placed and your ATC account has been created, you can start earning rewards by sharing your reward code with friends and colleagues. Anyone can use your referral code. They need to place an order online or in store over £100 using your code, for your reward to be tracked. ATC Rewards applies to advertised internet price on stocked lines.
Each time your ATC Rewards code is used, the referred customer receives a 5% discount on their order and you will receive a £10 reward on your account. Please allow up to 24 hours after the order is placed for your reward to show on your account. Rewards can only be used at www.angliatoolcentre.co.uk or at an Anglia Tool Centre showroom. Rewards can only be redeemed in £10 increments. Rewards are not transferable to another account or redeemable for an equivalent cash value.
You may not use your ATC Reward code for your own orders. ATC Reward codes are not valid at any Trade Show or event that we attend. If the referred customer’s payment doesn’t go through successfully or the order is cancelled, no reward will be added to your account. We reserve the right to remove rewards if we reasonably suspect fraudulent activity. ATC Rewards offer codes may not be used in conjunction with any other promotion, offer code or cashback site. ATC Rewards may be withdrawn at any time.