01223 498700 8:00am-5:00pm Mon-Fri
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Delivery Information

We use 2 specialist couriers to ensure the best possible delivery service to our customers. Free Standard Delivery (2-3 days) is available on orders over £100.00 (inc VAT), with time slots available (1 hour via DPD or 2 hour via APC on the morning of delivery via text).

We also offer next day and weekend delivery options to provide our customers flexibility to suit their needs. More details about our delivery options can be found further down this page. Delivery exemptions apply depending on your shipping address.

Delivery of an order is subject to stock availability. If an item is out of stock, our sales team will be in touch as soon as possible to let you know.

Please note, once your order is placed for delivery we are unable to change the delivery address.

All deliveries must be signed for, goods will not be left without a signature otherwise a note will be left at the property. The item(s) will then be re-delivered or in some cases available to collect from your local Post Office (depending on the size of the parcel).

Please note any delivery instructions which controvene DPD/APC policy may not be followed. Items will not be left in a safe place. Delivery to a neighbour is acceptable.

Timed Delivery Slot

Why wait in all day? Provide your mobile phone number with your order and on the morning of delivery you will receive a text message stating a 1 hour time window via DPD or 2 hour time window via APC for delivery that day.

If delivery date is inconvenient you can reply to DPD/APC's  text notification with preferred delivery date.

Please note that this service is not available for larger items sent on a pallet. 

Delivery Options

We provide a free standard delivery service for orders over £100 (inc VAT) that takes 2-3 working days (excluding exemptions listed below under delivery exemptions). We also provide next day and weekend delivery options - providing the order is placed before 5.0pm weekdays (subject to stock availability and additional charges).

Orders placed after 5.00pm on a Friday will be processed on the following Monday (excluding Bank Holidays).

Orders under £100 (inc VAT) will incur a standard delivery charge of £5.95.

We also offer the following delivery options:

Express - next working day, £6.95

Express AM - next working day morning, £10.95

Saturday/ Sunday - next Saturday/ Sunday, £14.95 (please note orders placed after 5.00pm on Friday will be delivered the following weekend)

Delivery exemptions

Standard, Express, Saturday and Sunday delivery options are unavailable for certain locations (listed below). Delivery to the below locations is available for £14.95 and we advise that this may take 3-5 days.

Isle of Man, Scilly Isles, Guernsey, Jersey, Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50), Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3). 

Unfortunately we are unable to deliver outside of the United Kingdom or to Northern Ireland.

We are also unable to deliver on Bank Holidays. 

Please note, every effort has been made to ensure that this list of delivery postcodes for higher delivery charges is as exhaustive as possible but other postcodes and addresses may be affected and not listed.

Extreme weather

In the case of extreme weather, deliveries may be delayed. These conditions are out of our control and cannot be helped. We appreciate your understanding in these unfortunate occasions.

For questions about our delivery service, please contact our sales team via live chat, email or phone between 8am - 5.00pm, Mon - Fri.