To return an item to us, please send the returns form and proof of purchase to: RETURNS DEPARTMENT, ANGLIA TOOL CENTRE, UNIT 2 STATION ROAD, PAMPISFORD, CAMBRIDGESHIRE, CB22 3HB
Click here to download the returns form
If you need help returning an item, contact our sales support team on 01223 498700.
Returns policy
After the cooling off period we shall not accept on return for credit / refund any goods ordered from us incorrectly or subsequently found to be surplus to the customer's requirements.
Faulty, Incorrectly Supplied and Damaged Items:
If an item has been incorrectly supplied, received damaged or is faulty on receipt then you will need to contact us and we will issue you with a returns code, explain our returns procedure and arrange collection via courier.
You should then return the item(s) to us by the agreed method together with a completed Return Form (download link above).
Faulty machines within warranty period:
If a product develops a fault within the stated manufacturers warranty period the manufacturer will accept the item for warranty repair.
Bosch and Milwaukee, among other brands, will collect the item from your address and return to you following warranty repair. Some brands will require you to take the goods to your local distributor, who will forward the item to the manufacturer for warranty repair.
Alternatively you can post the item to Anglia Tool Centre (at your expense). Upon receipt we will then arrange for warranty repair on your behalf and return the repaired item to you. Unfortunately we cannot accept proof of posting as confirmation of delivery.
If you have changed your mind about your order, you will need to post your item(s) back to Anglia Tool Centre (at your expense). Provided the item(s) return in the condition they were sent out in, a refund will be processed for the items- this doesn't include delivery charges, if applicable.
Please call our sales team on 01223 498700 for more information.
